At COBB COMMUNITY LLC DBA COBB TENNIS COMMUNITY, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website and services. By accessing our website or signing up for our services, you consent to the practices described in this policy.

1. Information We Collect

Personal Details:
When you create an account, we collect your name, email address, phone number, date of birth, emergency contact information, and a photo for identification purposes.

Payment Information:
We collect credit card details and payment method information (Amazon Pay, Cash App Pay, Google Pay) solely to process your payments securely.

Usage Information:
We track your interactions with our website, including account creation, sign-ups, attendance records, and payment history.

SMS Messaging & Communications Consent:
When you opt into our SMS program, we collect your mobile number and preferences to deliver lesson updates, cancellations, and other essential notifications.

2. How We Use Your Information

We use your personal information to:

Process class registrations, payments, and refunds (when applicable).

Send updates regarding cancellations, make-ups, and scheduling via SMS or email.

Contact your listed emergency contact in the event of a medical incident.

Improve website functionality and user experience.

Comply with legal obligations and internal policies.

3. How We Handle Your Information

Limited Disclosures:

Your personal information is provided only to support the delivery of our services—for example, to payment processors and customer service subcontractors. No Sale or Improper Sharing:

We do not sell or otherwise disclose personal information without your consent, except as necessary to deliver our services.

4. Mobile Information & Text Messaging Data

We do not share mobile information or text messaging originator opt-in data with third parties or affiliates for marketing or promotional purposes. However, sharing with subcontractors for support services—such as customer service—is permitted. In all cases, text messaging data (including opt-in data and consent) is not provided to any entities except for aggregators and providers of text message services.

5. Security of Your Information

We implement industry-standard security measures—including encryption for payment transactions and secure data storage—to safeguard your personal information. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of any data you transmit.

6. Cookies and Tracking

Our website may use cookies and other tracking technologies to enhance your experience. These technologies help us understand how you interact with our site, which assists in improving our services. You can disable cookies via your browser settings; however, this may affect your experience on our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

8. Your Rights

You have the right to:

Access, update, or delete your personal information.

Opt out of marketing communications (note that you may still receive essential service notifications).

Request details on how your personal data is handled.

To exercise any of these rights, please contact us at:

Email: [email protected]

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the "Effective Date" updated accordingly. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]